Last updated: 23 July 2026.
1. When to use this route
Use the grievance route when a support ticket has not resolved your issue, or for serious matters: payout disputes you believe were wrongly decided, misuse of your personal data, discrimination or harassment, or a suspected leak of project data. For everyday issues, dashboard support tickets remain the fastest path.
2. How to raise a grievance
You can raise a grievance in any of these ways:
- From your dashboard: Privacy Centre > Grievance request (recommended; automatically tracked).
- By email to support@sidecash.ai.
- By post to Santushti Infotech Private Limited, Rajkot, Gujarat, India.
3. What to include
- Your registered mobile number or email (never share your password or OTP).
- The task, payout, or ticket reference if applicable.
- What happened, when, and what outcome you are seeking.
4. Timelines
- Acknowledgement within 48 hours with a grievance reference number.
- Substantive response within 15 days.
- If unresolved, escalation to the Grievance Officer's review, and for data protection matters, you may approach the Data Protection Board of India.
5. Grievance Officer
Our Grievance Officer can be reached at support@sidecash.ai, or by post to Santushti Infotech Private Limited, Rajkot, Gujarat, India. The named officer's details are available on request and will be published here as our operations formalise.
6. No retaliation
Raising a grievance in good faith will never affect your task assignments, quality scores, or payouts. Retaliation by any staff member is itself a serious violation; report it through the same route.